Terms Of Service

Welcome to customchief.com. We provide services to you subject to the notices, terms, and conditions set forth in this agreement (the "Agreement"). In addition, when you use any customchief.com service (e.g. placing an order or writing a customer review), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they are incorporated into this Agreement by this reference. customchief.com reserves the right to change this site and these terms and conditions at any time.

Accessing, browsing, or otherwise using the site indicates your agreement to all the terms and conditions in this Agreement. Please read this Agreement carefully before proceeding.

1. Eligibility and License

  • You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian.

  • Subject to this Agreement, customchief.com grants you a limited, revocable, non-transferable, non-exclusive license to access and use the Site solely for personal shopping.

  • Any breach of this Agreement results in immediate revocation of the license without notice.

2. Permitted and Prohibited Uses

  • You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit any part of the Site except as expressly permitted in writing by customchief.com.

  • Commercial use or benefiting any third party is prohibited unless explicitly permitted by customchief.com.

3. User Accounts and Security

  • You may be assigned a password and account ID. You are responsible for all activity under your account whether or not authorized by you.

  • Protect the confidentiality of your credentials and notify customchief.com immediately of any unauthorized use.

  • Registered users receive newsletters by default; you may unsubscribe via any newsletter link or your account settings.

4. Submissions, Reviews, and Comments

  • All content you submit, including ideas, reviews, comments, or suggestions ("Submissions"), is non-confidential and becomes the exclusive property of customchief.com.

  • By posting, you grant customchief.com a worldwide, perpetual, irrevocable, royalty-free license to use, copy, modify, distribute, and create derivative works from your Submissions.

  • You warrant that your Submissions do not infringe any third-party rights. You agree to indemnify customchief.com for any losses arising from your Submissions.

  • When posting reviews or comments, you also permit customchief.com to use the name you provide in connection with such content.

5. Order Cancellation

  • Only orders in paid, processing, or partially shipped status may be modified or canceled.

  • If an order ships before cancellation, please accept delivery and refer to the warranty policy for returns.

6. Shipments and Duties

  • Shipments originate from multiple warehouses and are delivered duty unpaid.

  • Any import duties or taxes are the customer’s responsibility. Refusal due to duties remains the customer’s liability.

  • Customchief cannot declare items as gifts or undervalue shipments.

7. Customer Code of Conduct

  • Customchief expects professional and respectful communication.

  • Unacceptable behavior (abusive language, threats, harassment, vexatious complaints, or demanding policy breaches) may result in service refusal and future order suspension.

8. Complaint Escalation Process

  • For customer service disputes, submit a formal complaint via:
    Contact us > Submit a ticket > Select "Warranty & return" > Submit a formal complaint

  • Expect a response within 24 hours, excluding weekends and public holidays.

9. Intellectual Property

  • All site content (text, images, logos, software, etc.) is owned by customchief.com or its suppliers and is protected by copyright and trademark laws.

  • Unauthorized use, data mining, or extraction tools are strictly prohibited.

  • Our recreations of celebrity styles are original designs not endorsed by any trademark holders.

10. Intellectual Property Infringement Policy

  • To report infringement, email [email protected] with:

    1. Signature of authorized rights owner

    2. Description of the infringing work

    3. URL of the infringing material

    4. Your contact information

    5. Good faith belief statement

    6. Identification of the claimed rights

    7. Accuracy statement under penalty of perjury

11. Termination

  • Customchief.com may terminate this Agreement or revoke your access at any time without notice.

  • Termination does not affect rights or obligations accrued prior to termination.

12. Disclaimer and Limitation of Liability

  • The Site and products are provided "as is" without warranties.

  • Customchief.com disclaims all warranties to the fullest extent permitted by law.

  • Liability for damages is capped at the amount paid by you in the preceding month.

13. Order Acceptance

  • customchief.com reserves the right to refuse or cancel orders at its discretion (e.g., pricing errors, fraud detection).

  • You will be notified if your order is canceled or requires additional verification.

14. User Account Limits

  • Each customer may create only one registered account.

  • Attempts to create multiple accounts may result in suspension without notice.

15. Customs and Import Regulations

  • Provide accurate consignee information.

  • Customers are responsible for compliance with their country’s laws and any customs requirements.

16. Typographical Errors and Pricing

  • Pricing errors may occur; customchief.com may cancel or correct orders for mispriced items.

  • Prices are set in USD. Currency conversions are estimates; the price on the product page prevails.

17. Applicable Law

  • These Terms are governed by French law, without regard to conflicts of law principles.

18. Links to Third Parties

  • The Site may contain links to third-party sites. customchief.com is not responsible for their content or operation.

19. Shipping Insurance (Optional)

  • We recommend purchasing shipping insurance to cover lost or damaged packages.

  • uninsured orders are at the customer’s risk.

20. Remedies

  • Monetary damages may be inadequate for breaches; customchief.com is entitled to injunctive relief and specific performance.

  • No waiver of rights is implied by any delay or failure to enforce this Agreement.