Privacy Policy

Privacy Policy

At customchief.com, we take your privacy very seriously and are committed to protecting the trust you place in us. Please read the following information to understand how we collect, use, and protect your personal information. By using our website, you agree to the terms of this Privacy Policy.

Personal Information We Collect

When you visit the site, we automatically collect certain information about your device, including:

  • Web browser

  • IP address

  • Time zone

  • Cookies installed on your device

  • Pages or products viewed

  • Referral sources (e.g., search engines, external websites)

  • Your interactions with the site

We refer to this data as Device Information. It is collected through technologies such as:

  1. Cookies – Small data files stored on your device. Learn more or disable them at www.allaboutcookies.org.

  2. Log files – Track actions on the site and collect IP addresses, browser types, and timestamps.

  3. Web beacons, tags, and pixels – Electronic files that track browsing behavior.

When you place or attempt to place an order, we also collect your:

  • Name

  • Billing and shipping address

  • Payment information (e.g., credit/debit card)

  • Email address

  • Phone number

This is referred to as Order Information. Collectively, Device Information and Order Information are referred to as Personal Information.

How We Use Your Personal Information

We use your Order Information to:

  • Process and fulfill orders

  • Communicate with you

  • Screen for fraud or suspicious activity

  • Improve your customer experience

We use Device Information to:

  • Detect and prevent fraud

  • Improve website functionality and performance

  • Analyze marketing effectiveness

We do not use your personal information for advertising without your consent and we never sell or rent your data to third parties.

Sharing Your Personal Information

We only share your Personal Information in the following cases:

  • Google Analytics: To better understand user behavior. Learn more at Google’s Privacy Policy.

  • Legal Compliance: If required by law (e.g., subpoena, search warrant).

  • No Third-Party Sales: We do not share your personal data with any other third parties.

Information Security

We take appropriate measures to protect your data using industry-standard security practices, including:

  • SSL Encryption: All communication between your browser and our website is protected by Secure Socket Layer (SSL) encryption.

Do Not Track

We do not change our data collection practices in response to "Do Not Track" signals from your browser.

Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of your data

To exercise any of these rights, contact us at [email protected].

Data Retention

We retain your Order Information for our records unless and until you request its deletion.

Minors

Our site is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a child has submitted personal data to us, please contact us immediately so we can remove the information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. All updates will be posted on this page.

Contact Us

If you have any questions, concerns, or comments about our Privacy Policy, please reach out to us:

Email: [email protected]