Thanks for shopping with customchief.com. International shipping might experience delay due to covid-19. to keep track of your order, contact support@customchief, so we can provide you the order’s tracking number.

Order Processing Time

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, orders are shipped within 3-5 calendar days of order confirmation/payment.

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

Shipping Location:

We offer delivery to USA,Canada,Ireland,Australia,Netherlands.

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 24 to 48 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email support@customchief.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can't be canceled once the parcel is shipped out.

About Tax

Our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax).

Phone:+86 199 5650 0196

Email:support@customchief.com

Address: