Shipping Policy

Thank You for Shopping at Customchief.com

Please note: International shipping may experience delays due to COVID-19.
To track your order, contact us at [email protected] and we’ll provide your tracking number.

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Order Processing Time

Order processing time refers to the period between placing your order and when it’s handed over to the shipping courier.

• Orders are generally shipped within 3–5 calendar days after order confirmation and payment.

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Shipping Cost & Transit Time

Total Delivery Time = Processing Time + Shipping Time
Actual delivery time depends on your location and any unforeseen delays.

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Shipping Locations

We currently ship to the following countries:

• United States

• Canada

• Ireland

• Australia

• Netherlands

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Tracking

• You will receive a shipping confirmation email once your order has been dispatched.

• A tracking number will be provided and activated within 24 hours (please allow up to 48 hours during busy periods).

• If you are unable to track your order, please email [email protected] and we will resolve the issue within 48 hours.

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Delivery Delays

Due to COVID-19, international shipping may be delayed. If your order has not arrived within the expected timeframe, please contact us at [email protected]. We’ll promptly check with the courier and keep you updated.

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Order Cancellations

• Orders can be canceled before shipment. If the item hasn’t been shipped yet, we’ll issue a full refund.

• Once an order has been shipped, it cannot be canceled.

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For any questions or support, feel free to contact us:
Email: [email protected]
Phone: +1 (607) 389-5834
Address: 1480 17th St #1308, Denver, CO 80202, United States